Select the language
\nTo continue in Spanish, simply type 1. (You can also choose other languages if you prefer.)![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/1-300x192.png\")
<\/p>\n<\/li>\n
Verify your identity
\nIf you're calling from the number registered on your contract, you'll skip to the next step. Otherwise, you'll be asked to enter your ID (with dashes). ![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/2-300x156.png\")
<\/p>\n<\/li>\n
Access the main menu
\nOnce your identity has been verified, a menu will appear with several options:<\/p>\n<\/li>\n<\/ol>\n
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Information<\/p>\n<\/li>\n<\/ol>\n<\/li>\n
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Report damage<\/p>\n<\/li>\n<\/ol>\n<\/li>\n
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Report payment<\/p>\n<\/li>\n<\/ol>\n<\/li>\n
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Change password<\/p>\n<\/li>\n<\/ol>\n<\/li>\n
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Other<\/p>\n<\/li>\n<\/ol>\n<\/li>\n
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View open tickets<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n
Below we explain how to proceed with the most common cases:<\/p>\n
\ud83d\udee0 How to report damage (e.g., slow internet)<\/p>\n
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Enter 2 to select \u201cReport damage.\u201d
![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/3-300x179.png\")
<\/p>\n<\/li>\n - \n
The system will show you a list of error types. For example:<\/p>\n
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Without internet<\/p>\n<\/li>\n
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Slow internet<\/p>\n<\/li>\n
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No telephone service<\/p>\n<\/li>\n
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Other<\/p>\n<\/li>\n
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Change password<\/p>\n<\/li>\n<\/ol>\n<\/li>\n
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Choose the number that corresponds to your problem (for example, 2 for \u201cslow internet\u201d).<\/p>\n<\/li>\n
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Actibot will ask you to confirm that you want to open a ticket. Enter "yes."<\/p>\n<\/li>\n
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If the problem is related to your connection speed, you'll be prompted to perform a speed test. Simply click the link, enter your subscriber number, complete the test, and send a screenshot of the results in the chat.
![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/4-300x178.png\")
<\/p>\n<\/li>\n<\/ul>\nDone! The system will confirm that the ticket has been created correctly. You don't need to speak to an operator unless you have another issue to report.<\/p>\n
![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/5-300x156.png\")
<\/p>\n\ud83d\udcb5 How to report a payment<\/p>\n
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From the main menu, type 3 for \u201cReport Payment.\u201d<\/p>\n<\/li>\n
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You'll be shown detailed instructions based on the type of payment you made: Yappy, bank transfer, or deposit.<\/p>\n<\/li>\n
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Send an image of your payment receipt, including your contract number or the full name of the service provider.<\/p>\n<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/6-300x115.png\")
<\/p>\n\ud83d\udccc What if I want to review my ticket?<\/p>\n
From the main menu, type 6 for "View open tickets." Actibot will show you the status of your active or recent reports.<\/p>\n
![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/7-300x192.png\")
<\/p>\n\ud83e\udde0 Useful tips<\/p>\n
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You can return to the main menu or cancel a process at any time by following the bot's prompts.<\/p>\n<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/internetactivo.com\/wp-content\/uploads\/2025\/05\/8-300x134.png\")
<\/p>\n- \n
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Save the Actibot number to your contacts so you always have it handy.<\/p>\n<\/li>\n
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The bot is available 24 hours a day, every day of the year.<\/p>\n<\/li>\n<\/ul>\n
\ud83d\udcac Do you have any more questions?<\/p>\n
If you still need personalized help after using Actibot, you can also text "talk to an agent" and you'll be assisted by an operator during business hours.<\/p>\n
Actibot is here to make your digital life easier! Share this article with friends, family, or neighbors who need help with their reports.<\/p>","protected":false},"excerpt":{"rendered":"
\ud83d\udcdd \u00bfC\u00f3mo reportar da\u00f1os o pagos con Actibot? \u00bfTu internet est\u00e1 lento y no sabes c\u00f3mo reportarlo? \u00bfHas hecho un pago y quieres asegurarte de que fue recibido? \u00a1Buenas noticias! Ya no necesitas llamar por tel\u00e9fono ni hacer filas para resolver tus gestiones: con Actibot, puedes hacerlo todo desde WhatsApp, en cuesti\u00f3n de minutos. En […]<\/p>\n","protected":false},"author":2,"featured_media":1457,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,28],"tags":[35,36,48],"class_list":["post-2139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guias","category-internet","tag-actibot","tag-atencion-al-cliente","tag-tutorial"],"_links":{"self":[{"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/posts\/2139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/comments?post=2139"}],"version-history":[{"count":8,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/posts\/2139\/revisions"}],"predecessor-version":[{"id":2155,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/posts\/2139\/revisions\/2155"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/media\/1457"}],"wp:attachment":[{"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/media?parent=2139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/categories?post=2139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ptpanama.com\/en\/wp-json\/wp\/v2\/tags?post=2139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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